Home/Cancellation & Refund

Cancellation & Refund Policy

Our fair and transparent approach to cancellations and refunds.

Last updated: March 28, 2026

Plans Changed? No Worries

Life happens — sometimes you need to cancel or reschedule. Here's how we handle cancellations and refunds so it's fair for everyone.

Cancellation by You (Customer)

Before the Service

  • More than 12 hours before: You can cancel your booking with no charges. If any advance was paid, it will be fully refunded.
  • Less than 12 hours before: If our helper has already been assigned and prepared, a partial cancellation fee may apply. We will discuss this with you on a case-by-case basis.
  • No-show (no cancellation communicated): If the helper arrives and cannot access the premises or you are not available, this will be considered a no-show. Any advance paid may not be refundable, and a revisit charge may apply.

During the Service

If you wish to stop the service midway, you only pay for the work completed up to that point. The amount will be discussed with you immediately.

Cancellation by THE CLEANTEAM

In rare cases, we may need to cancel or reschedule a booking due to:

  • Helper unavailability due to illness or emergency
  • Severe weather conditions
  • Unforeseen circumstances beyond our control

If we cancel, we will:

  • Notify you as early as possible
  • Offer an alternative date and time
  • Refund any advance payment in full if rescheduling is not possible

Refund Eligibility

You may be eligible for a full or partial refund in the following situations:

  • You cancel more than 12 hours before the scheduled service and have paid an advance
  • THE CLEANTEAM cancels the booking and rescheduling is not possible
  • The service was significantly incomplete or did not match the agreed scope (reported within 24 hours)

Refund Process

To request a refund:

  1. Contact us via WhatsApp at +91-8989800189 or email at getconnect@thecleanteam.online
  2. Provide your booking details and reason for the refund request
  3. Our team will review the request and respond within 48 hours

Refund Timeline

  • UPI / Online payments: Refunds are processed within 5–7 business days to the original payment method
  • Cash payments: Since cash payments are made after service completion, refunds for cash payments are handled on a case-by-case basis via UPI transfer

Dissatisfaction with Service

If you are not happy with the quality of cleaning:

  • During the service: Please let the helper know immediately so they can address the issue
  • After the service: Contact us within 24 hours with details of your concern. We will investigate and offer either a partial refund or a complimentary re-service based on the situation

We value your satisfaction and will always try to make it right.

Non-Refundable Situations

Refunds may not be provided in the following cases:

  • No-show by the customer without prior communication
  • Dissatisfaction reported more than 24 hours after the service
  • Issues caused by pre-existing conditions (old stains, damaged surfaces) that were not solvable through standard cleaning

Contact

For cancellation or refund inquiries, contact us: