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Communication Policy

How we stay in touch with you — transparently and respectfully.

Last updated: March 28, 2026

How We Stay In Touch

Good communication makes good service. Here's how we talk to you, what channels we use, and the quickest ways to reach us.

Primary Communication Channel: WhatsApp

WhatsApp is our primary communication channel for all service-related interactions. We use WhatsApp to:

  • Respond to your service inquiries
  • Discuss your cleaning requirements and share pricing
  • Confirm bookings and share helper details
  • Coordinate service timing and access
  • Share payment confirmations and receipts
  • Collect feedback after the service

Our WhatsApp number is +91-8989800189. This is the same number you can use to call us.

Phone Calls

You can call us at +91-8989800189 for:

  • Urgent service inquiries
  • Issues during an ongoing service
  • When WhatsApp is not convenient

We try to answer calls during business hours. If we miss yours, we'll get back to you via WhatsApp or return your call as soon as we can.

Email

For formal communications, documentation requests, or detailed queries, you can email us at getconnect@thecleanteam.online. We typically respond to emails within 24–48 hours.

Email is also used for:

  • Formal complaints or escalations
  • Data privacy requests
  • Business inquiries and partnerships

Website Forms

When you submit a form on our website (booking form or contact form), the information is received by our team. We follow up with you via WhatsApp or phone — whichever you prefer — typically within a few hours.

What We Will Communicate

You will receive messages from us related to:

  • Service updates: Booking confirmations, helper assignments, schedule changes
  • Payment: Payment links, confirmations, and receipts
  • Feedback: Post-service feedback requests
  • Important notices: Policy changes, service area updates

What We Will NOT Do

We respect your time and privacy. We will not:

  • Spam you with promotional messages
  • Share your contact details with third parties for marketing
  • Send automated bulk messages unrelated to your service
  • Contact you at unreasonable hours unless it is urgent and service-related

Opting Out

If you no longer wish to receive communications from us, simply let us know via WhatsApp or email. We will stop all non-essential communications. Note that if you have an active booking, we may still need to contact you for service coordination.

Response Times

  • WhatsApp: We aim to respond within 1–2 hours during business hours
  • Phone: Answered during business hours; missed calls returned within a few hours
  • Email: Within 24–48 hours

Contact

For any questions about how we communicate: