Last updated: March 28, 2026
Introduction
This Privacy Policy explains how CLEANTEAM Private Limited ("THE CLEANTEAM," "we," "us," or "our") collects, uses, and protects the personal information you provide when using our website (thecleanteam.online) and services. By using our website or services, you agree to the practices described in this policy.
Information We Collect
We collect the following types of information when you interact with us:
- Personal Information: Name, phone number, and location/area when you fill out our website forms or contact us via WhatsApp, phone, or email.
- Service Information: Details about the cleaning service you require, including service type, home/office size, and preferred schedule.
- Communication Data: Messages exchanged through WhatsApp, email, phone calls, and website forms for the purpose of fulfilling your service request.
- Website Usage Data: Basic website data such as pages visited and browser type, collected through cookies. For details, see our Cookie Policy.
How We Use Your Information
Your information is used for the following purposes:
- To respond to your inquiries and provide quotes
- To coordinate and deliver the cleaning services you requested
- To assign a cleaning helper and share their details with you
- To communicate with you via WhatsApp, phone, or email regarding your booking
- To send booking confirmations and helper details via WhatsApp or phone
- To improve our services and website experience
Sharing of Information
We do not sell your personal information to third parties. Your information may be shared in the following limited circumstances:
- With Assigned Helpers: Your name, address, and phone number may be shared with the cleaning professional assigned to your booking, solely for the purpose of delivering the service.
- With Payment Processors: If you choose online payment, your payment details are processed by secure third-party payment gateways (such as Google Pay, PhonePe, Paytm, and other UPI providers). We do not store your payment card details.
- Legal Requirements: If required by law, regulation, or legal process.
Third-Party Services
We use the following third-party services that may process your data:
- WhatsApp Business (operated by Meta Platforms Inc.) — for customer communication, booking confirmations, and service updates
- Google Analytics — for understanding website usage patterns and measuring advertising performance
- Google Ads — for conversion tracking to measure the effectiveness of our advertising campaigns
- Payment Processors — Google Pay, PhonePe, Paytm, and other UPI providers for secure payment processing
Each of these services operates under their own privacy policy. We encourage you to review their respective policies for details on how they handle your data.
WhatsApp Communication
We use WhatsApp as our primary communication channel. When you message us on WhatsApp or we contact you through it, your phone number and messages are processed through WhatsApp's platform, which is governed by WhatsApp's own privacy policy. WhatsApp is operated by Meta Platforms Inc. Your data shared through WhatsApp may be transferred to and stored on servers located outside India, subject to WhatsApp's own privacy policy. By choosing to communicate with us via WhatsApp, you acknowledge this data transfer. We use WhatsApp to:
- Respond to your service inquiries
- Share pricing and booking details
- Send helper information (name, ID, gender) upon request
- Provide service updates and follow-ups
Data Security
We implement the following measures to protect your personal information:
- Encryption: HTTPS/SSL encryption for all data transmitted through our website
- Secure Payments: Third-party payment gateways that comply with PCI-DSS standards
- Access Controls: Restricted access to customer data within our organisation
- Regular Reviews: Periodic security reviews of our systems and processes
While we take data security seriously, no method of electronic transmission or storage is completely secure. We are committed to protecting your data but cannot guarantee absolute security.
Data Retention
We retain your personal information as follows:
- Booking Records: Retained for a minimum of 3 years for business, tax, and legal compliance purposes
- Communication Data: WhatsApp and call records retained for up to 1 year for service quality and dispute resolution
- Website Usage Data: Analytics data retained for up to 26 months (as per Google Analytics default settings)
- Personal Data (no active booking): Deleted upon request or after 2 years of inactivity
Data Protection Compliance
We comply with applicable data protection laws, including the Information Technology Act, 2000 (IT Act) and its associated rules in India. Where applicable, we also follow principles consistent with the General Data Protection Regulation (GDPR) and other international data protection standards.
Your Rights
Under applicable data protection laws, you have the following rights:
- Right to Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data ("Right to be Forgotten"), subject to legal obligations
- Right to Restrict Processing: Request that we limit how we use your data
- Right to Data Portability: Request your data in a structured, commonly used format
- Right to Object: Opt out of certain processing activities, including direct marketing
To exercise any of these rights, contact us at getconnect@thecleanteam.online. We will respond to your request within 30 days.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected data from someone under 18, please contact us and we will delete it.
Contact Us
If you have questions about this Privacy Policy, contact us at:
- Company: CLEANTEAM Private Limited
- Email: getconnect@thecleanteam.online
- Phone / WhatsApp: +91-8989800189
- Address: Ashirwad Complex, D-1, Madhok Apartments, Block H, Green Park Extension, Green Park, New Delhi, Delhi 110016, India